At eCoachManager, we believe true partnership extends beyond the digital realm. While our innovative platform empowers clients globally, there’s immense value in direct, face-to-face connection. That’s why, in June 2025, we embarked on a vital journey, sending our dedicated Technical Onboarding Manager from our Thailand office on an extensive tour across Ireland and the United Kingdom.
This trip wasn’t just about client visits; it was a proactive mission to strengthen relationships, gather invaluable feedback, and ensure our eCM system continues to evolve precisely with the needs of those who use it daily. Our manager’s detailed account, which follows, highlights the insights gained, the collaborations forged, and the exciting advancements shared directly with our valued clients on the ground.
“In June 2025, I had the opportunity to travel across Ireland and the United Kingdom to meet with some of our valued eCM clients and users. These visits have become a cornerstone of our approach, not only to maintain strong partnerships, but to ensure we remain aligned with the evolving needs of those who rely on our system daily.
From the outset, the trip was centered on connection and collaboration. While digital communication is convenient and efficient, there’s something uniquely impactful about face-to-face interactions. Being on site with clients allowed for more dynamic discussions, the chance to observe how eCM is used in real-world environments, and meaningful conversations around challenges, goals, and aspirations for future growth.
Each visit offered a different perspective. I met with a diverse range of operators, some long-time users of the platform, others newer to the system, each with their own processes and insights. It was particularly rewarding to sit down with operations teams, administrators, and managers to walk through their workflows in detail. Their openness and willingness to share gave me a deeper appreciation of how eCM fits into their daily operations and how we can continue evolving the platform to serve them better.
A central focus of the trip was introducing and delivering hands-on training for the new eCM System Core, a major upgrade that brings powerful enhancements across performance, usability, and automation. Whether it was discussing how the new triggers can ease the flow of invoices to external systems, or demonstrating the simplified navigation structure, the sessions were built around practical impact.
Some key features we explored together included:
- Smarter Automation Tools – Designed to reduce manual effort and minimize human error in routine tasks.
- Streamlined UI – A cleaner and more intuitive interface aimed at improving user efficiency.
- Improved System Integration – Including better data flow with external accounting tools and mapping services, thanks to support for custom API keys.
- Flexible Permissions and Controls – Giving clients more autonomy over system behavior, especially for maintenance and reporting functions.
The feedback I received during these sessions was not only encouraging but also incredibly valuable. Clients expressed excitement about the new features, but more importantly, they offered thoughtful suggestions and real-world observations that will help shape future updates. This kind of engagement is exactly what we hope for. It reflects a partnership that goes beyond vendor and customer.
What stood out to me most was the shared commitment to growth. Every team I visited showed a proactive mindset and a strong desire to continuously improve their internal processes. It’s clear that the organizations we work with are not just adopting digital tools. They’re actively driving digital transformation in their industries.
To all the clients who opened their doors and shared their time.. Thank you. It was a privilege to meet in person, to learn from you, and to reaffirm our shared commitment to operational excellence.
As we move forward, we remain confident that our continued collaboration will result in even more powerful tools, better workflows, and stronger outcomes for everyone involved. We’re excited for what’s ahead and visits like these only reinforce our dedication to supporting every step of our clients’ journey.”
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