Privacy and Policy

eCoachManager Privacy Policy

This policy explains how eCoachManager and eCM Lite use and protect your information. We are committed to protecting your privacy. Any information you provide is used only in accordance with this policy. We may update this policy as needed. Changes will be posted here and are considered accepted upon your continued website use.


ECOACHMANAGER LTD  is a privately-owned UK company who offers software and bespoke solutions to the transport industry in-particularly coach and bus operators. We act as the controller for all personal information you share with us or that we collect during your interactions with us. Our registered company address is 83 Desford Way Ashford., Middlesex TW15 3AS GBP


Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.


Information that you provide to us when visiting on our website, completing an online enquiry form, an online or offline booking form, filling, subscribing to mailing lists and newsletters, participating in market research and when contacting us both on and offline including:

  • Contact information including your name, address, phone number(s) and email.
  • Demographic information such as preferences, interests, age and family information.
  • Information relating to your event such as feedback questionnaires, reviews, image or video uploads, event enquiries and marketing requests.
  • Information relating to quoting and booking an event including information relating to the group, such as names, emergency contacts and special assistance needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, country of residence and nationality.
  • We do not store financially sensitive information such as credit card numbers, bank details or security numbers.
  • Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including such as browsing and search history. We may also use industry standard software tools such as Google Analytics to measure and collect session information, time visiting specific pages, page interaction and repeat visits.
  • The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
  • Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.
  • Third party information about you from other sources which we may add to our account information. For example, we update address information using data from the relevant mail data “Change of Address” File, which we may use to correct our records.


We require this information to understand your needs and provide you with the best service, and for the following reasons:

  • Internal record keeping, auditing and regulation purposes.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information for marketing purposes to display adverts on our or other websites based upon your prior visits to our website, preferences and contact with us.
  • We may use your information to contact you for market research purposes.
  • We may use the information to personalise and customise the content of our website according to your interests.

                       We may contact you by email, phone or mail unless requested otherwise.


A cookie is a small text file that is stored on your computer or other device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site.

Cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. We use cookies to collect information about your usage of our website. This helps us to give you the best possible user experience.

Third party vendors, including Google, may show eCoachManager  advertisements on sites on the internet and use cookies to serve adverts based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the Google advertising settings page

By using our website, you imply consent to the use of cookies. However, if you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third party cookies.


To fulfil any requests, we might need to share some of your details with our partners, such as: Ths may or may not be relevant to your business model and type.Travel companies: This includes airlines, transport companies, ground handlers, schools, and companies we hire to help with your trip.Delivery companies: We only share your name and address when we need them to deliver things to you.Airlines: We only share your name and passport information with airlines when needed for booking your flight.Sometimes, we might use outside companies to clean and analyze our data to make sure it’s accurate and improve your experience.Data is protected: These companies can’t share your information with anyone else, and they delete it once they’re done with their work.Please note:When you travel, your information might be sent to other countries with different data privacy rules.Some countries require airlines and transport companies to collect your personal details like name, passport information, visa information, and travel details before you arrive. We will share this information with them to comply with the laws in those relevant countries if applicable.


We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

  • You may choose to restrict the collection or use of your personal information in the following ways:
  • You may update and request details of any personal information which we hold about you by contacting us at any time.
  • You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by contacting our data protection officer.
  • You may exercise your right to be forgotten by contacting us.
  • You have the right to ask for a copy of any personal data held by us by contacting us. We aim to respond to any such requests within 30 days.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

We can be contacted by writing to eCoachManager, 83 Desford Way Ashford., Middlesex TW15 3AS or emailing


Our website may contain links to other websites which we feel are relevant or of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy does not extend to your use of such websites.


You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law in your place  of business operation. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of your place of business operation and location.


By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.


Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely. We use cookies to improve your experience on our app.

This privacy policy sets out how eCoachManager uses and protects any information that you give us when you use the any of our Applications.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our app, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to amend this privacy policy as deemed necessary from time-to-time as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the app following the alternations.

This policy was last updated on March 2024