eCoachManager — Tranzit Group Case Study
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Client Case Study  ·  eCoachManager
Tranzit Group:
Enterprise Fleet
Transformation
Unifying fleet management across 12 depots and 724 vehicles within New Zealand's largest family-owned transport group.
724
Vehicles in scope
12
Depots
9
Integrations
12mo
Contract to first go-live
eCoachManager  ·  Confidential Prepared for Coach Travel Group  ·  May 2026
Tranzit Group
Company Background
01 / 06
Operator Profile
CompanyTranzit Group
MarketNew Zealand — nationwide
Established1925 · 100 years in operation
Group Fleet3,000+ vehicles · 35 depots · 15 workshops
Brands10+ incl. Tranzit Coachlines, InterCity, Pacific Tourways, Royale Coachlines, Tranzurban
SectorPublic transport, school & SESTA, tourism, charter, EV infrastructure
Key ClientsAuckland Transport, Ministry of Education, NZ Defence Force, multiple regional councils
ECM Scope12 depots · 724 vehicles · Coachlines & PT brands
Project Scale
724
Vehicles in ECM scope
12
Depots in scope across NZ
3,000+
Vehicles in the wider group
100
Years as NZ's leading family-owned operator

A century of growth — much of it through acquisition — left Tranzit operating multiple brands and systems across 35 depots with no single source of truth. ECM is being deployed to unify fleet management across a defined 12-depot, 724-vehicle scope, with the wider group representing meaningful expansion potential.

eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Tranzit Group
The Challenge
02 / 06
⚙️
End-of-Life Internally Developed Systems
TranzPlan and TranzSchedule — Tranzit's own systems for charter bookings and contract scheduling — had reached the end of their supportable lifespan. Built in-house, they could no longer be maintained, extended, or scaled to meet the demands of a growing, multi-brand operation covering 15 companies nationwide.
📊
Data Quality & Operational Visibility
Two separate legacy systems managing charter and contract work independently meant inconsistent data, limited group-level visibility, and no single source of truth. Tranzit's own RFP identified improvements in functionality, efficiency, and data quality as primary objectives — alongside a complex enterprise integration landscape spanning Microsoft Dynamics 365, MYOB PayGlobal, and eRoad Telematics.
👥
Change Management at Scale
Replacing a core business system across 15 companies and multiple brands — each with established workflows built around legacy tools — required a structured change programme, not just a technical rollout. Tranzit explicitly required a vendor with a proven, mature implementation approach and the capability to manage change at depot level.

"This is a core business system. Our requirements for technical support and system uptime are fundamental to future success." — Tranzit Group RFP, February 2025. ECM was selected through a competitive process as Tranzit's long-term platform partner.

Tranzit's decision to sign a 5-year agreement, backed at Director level, reflects the strategic weight of this programme — not an IT upgrade, but a platform decision at the centre of the business.

eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Tranzit Group
The Solution
03 / 06
Modules Deployed
Fleet Management
Fleet data via Azure SQL PaaS integration
Core
Driver Management & Compliance
Training & competency data via Azure SQL PaaS
Core
Scheduling & Dispatch
Core
Microsoft 365 Integration Suite
Integration
MYOB PayGlobal HR Integration
Integration
eRoad Telematics Integration
Telematics & servicing data feed
Integration
Delivery Approach
ECM is being deployed as a unified platform across all 12 depots via a phased go-live sequence commencing May 2026 — exactly 12 months from contract signature. Each depot follows a structured prepare → train → go-live → hypercare cycle across 8 waves, completing in March 2027.
Bespoke Development
14 change requests were scoped and delivered alongside the core platform — spanning scheduling UX, invoicing configuration, back-costing, and enterprise routing. Each CR was formally documented, prioritised, and accepted through ECM's change control process.
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Tranzit Group
Integrations & Bespoke Development
04 / 06
9 Integrations Across 4 Enterprise Platforms
MYOB PayGlobal2 integrations
MYOB → ECMEmployee & driver dataEvery 30 min
MYOB → ECMLeave dataEvery 30 min
Microsoft Dynamics 3655 integrations
ECM → D365Customer invoice dataDaily 10pm
ECM → D365Intercompany revenue dataScheduled
D365 → ECMBooking payment data (on account)Scheduled
ECM → D365Cash sales & direct creditDaily 10pm
D365 EAM → ECMFleet & asset dataEvery 10 min
Azure SQL PaaS1 integration
SQL → ECMDriver training & competency dataEvery 10 min
eRoad Telematics1 integration
eRoad → ECMTelematics & vehicle servicing dataScheduled
14 Bespoke Change Requests
14
Change Requests
All formally scoped, prioritised, and accepted through ECM's change control process. INT 10 (Customer Data) de-scoped by agreement.
Scheduling & UX
Custom journey naming · Calendar filtering & UI enhancements · Vehicle filtering by type · Map provider & heavy vehicle routing
Invoicing & Finance
Invoice date & due-date configuration · Invoice cancellation & credit note process · Bulk invoice control · Quote PDF price display · Invoice template adjustments
Back-costing & Payroll
Back costing section (timesheet report support) · Stage 2 back costing — flexible break deduction rules · Override distance/duration (sale screen & contract page)
Communication & Email
Microsoft Exchange Online inbound email integration
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Tranzit Group
Project Management Methodology
05 / 06
Phased Delivery — Depot by Depot
1
Discovery & Scoping
Requirements gathered across all 12 depots. Systems audited, data migration scoped, integration architecture agreed. Process sign-off, user guide sign-off, and functionality sign-off completed.
2
Configuration, Build & Integration
Core platform configured. 8 enterprise integrations built and tested across MYOB PayGlobal, Microsoft Dynamics 365, and Azure SQL PaaS. 14 bespoke CRs scoped and delivered. Full UAT completed prior to go-live.
3
Pilot Go-Live — Waipa (Wave 1)
CL Waipa selected as pilot depot. Data migration, connectivity testing, user training, and change management demos completed. Go-live 18 May 2026 — exactly 12 months from contract signature. Lessons from pilot shaped all subsequent waves. Legacy TranzPlan and TranzSchedule access removed post-stabilisation.
4
Phased National Rollout — Waves 2–8
7 further waves rolling from June 2026 to March 2027. Train-the-Trainer model deployed at each depot. Each wave follows a consistent prepare → migrate → train → go-live → hypercare cycle. Operational sign-off required before next wave commences.
5
Hypercare & Stabilisation
2-week dedicated hypercare per depot immediately post go-live, followed by 2–4 weeks standard support. Legacy system access (TranzPlan, TranzSchedule) removed only after successful stabilisation.
22-Month Programme · May 2025 → March 2027
Phase 1 · 12 months
Build & Configure
May 2025 → May 2026
Phase 2 · 10 months · 8 waves · Hover each wave
19 May 2025
Contract signed
18 May '26
Wave 1
Mar 2027
Full deployment
Delivery Principles
🎯
No depot left behindEach location reaches operational readiness before the next wave commences. Speed is never prioritised over confidence.
🤝
Named PM accountabilityA dedicated ECM project manager owns the relationship throughout — one point of contact, consistent across all phases.
📋
Structured governanceWeekly stand-up, fortnightly steering, formal change control, and a live risk register throughout the programme.
🎓
Training as a gateTrain-the-Trainer model embedded in delivery — depots go live only when teams are operationally ready, not just technically configured.
🔁
Lessons applied wave to waveEach go-live feeds into the next — process improvements, cutover refinements, and team insights are captured and applied systematically.
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Tranzit Group
Client Feedback
06 / 06
eCoachManager  ·  What this means for you
Enterprise delivery.
The way it should work.
Structured implementation, embedded training, and a partner who stays available and accountable throughout — not just at go-live.
Multi-depot ready
Integration-first
Dedicated PM
9 integrations
Proven at scale