eCoachManager — Kapnos Airport Shuttle Case Study
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Client Case Study  ·  eCoachManager
Kapnos Airport Shuttle:
Digital Transformation
at the Core
Building a full-stack operations platform for Cyprus's market-leading passenger transport operator — from online booking to airport kiosks, driver app to back-office reporting.
200+
Vehicles in fleet
100+
Daily departures
11
Features shipped
3
Delivery phases
eCoachManager  ·  Confidential Prepared for Coach Travel Group  ·  May 2026
Kapnos Airport Shuttle
Company Background
01 / 06
Operator Profile
CompanyKapnos Airport Shuttle
MarketCyprus — nationwide
Established1992 · 33 years in operation
Fleet200+ vehicles · minibuses & coaches
Scale100+ daily departures · Larnaca & Paphos airports
AccreditationISO 39001:2012 — first passenger transport company in Cyprus
Key ContactMarios · ECM Programme Lead
Project StartJune 2025
Services in Scope
✈️Airport Shuttle
🏫School Transfers
🌍Touristic Transfers
🏢Corporate Transfers
🚌Private Charter
🎟️Station & Kiosk Sales

In 2025 — their 33rd year in operation — Kapnos initiated what they describe as a "large scale digital transformation initiative that will enable a new decade of firsts in Cyprus." eCoachManager was selected as the platform at the centre of that transformation, covering every service line and every booking channel from a single system.

eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Kapnos Airport Shuttle
The Challenge
02 / 06
🔀
Six Service Lines, No Unified Platform
Airport shuttles, school transfers, touristic B2B, corporate bookings, private charter, and ad hoc rides — each with distinct pricing, booking channels, and operational workflows. Managing these across disconnected tools created overhead, inconsistency, and limited visibility across the business.
🌐
Multiple Booking Channels to Serve Simultaneously
Kapnos needed to serve walk-in passengers at airport stations, online customers via their website, B2B tour operators submitting manifests, and staff selling tickets in the field — all feeding into the same operational system, in real time, without duplication or conflict.
📈
Platform Built for the Next Decade, Not Just Today
With 100+ daily departures, 200+ vehicles, and ambitions to integrate with global OTA platforms (GetYourGuide, Viator), Kapnos needed a modern, scalable platform — not a like-for-like replacement. The goal was a digital core that could grow with the business.

This was a greenfield digital transformation — Kapnos set out to build an operational core from scratch that could handle booking, dispatch, payments, driver management, and reporting across every service line, for the first time, on a single platform.

eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Kapnos Airport Shuttle
The Solution
03 / 06
Phase 1  ·  Live
Core Platform
Jun–Sep 2025  ·  Go-live 15 Sep 2025
Online booking engine — customer-facing website
Station booking portal for staff at each stop
JCC payment gateway (Cyprus's leading acquirer)
Thermal ticket printing at point of sale
Driver portal — live trips, passenger counts, on-the-spot ticket sales
Multi-trip shopping cart, modify & cancel self-service
Trip reporting & CSV export for admin
Post-launch monitoring, bug fixes & staff training
Phase 2  ·  In Progress
Field Operations
Dec 2025 onwards
Airport kiosk — self-service tablet booking & JCC contactless payment Live 7 Apr 2026
Handheld POS — staff device with cash or SoftPOS card payment In Progress
Passenger boarding checklist — digital real-time tracking In Progress
Automated refund processing In Progress
Multiple driver allocation per trip In Progress
Routes & fares search upgrade on website In Progress
Phase 3  ·  Planned
OTA & Growth
TBC 2026
GetYourGuide & Viator OTA integrations
Dynamic pricing configuration
Cypriot payroll system integration
Cypriot accounting system integration
Microsoft 365 integration (under review)
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Kapnos Airport Shuttle
Integrations & Booking Channels
04 / 06
Live — Phase 1 & 2
JCC Payment GatewayLive
OnlineCard payments via website booking engine
KioskContactless tap-to-pay at airport kiosk
DriverCard payment via driver portal on the spot
Booking ChannelsLive
WebsitePublic B2C booking — all routes & service types
StationStaff portal at each Kapnos stop
KioskSelf-service tablet at Larnaca airport (live 7 Apr 2026)
DriverOn-the-spot ticket sales from driver portal
Thermal Ticket PrintingLive
StationBranded ticket with route, passenger & barcode — prints instantly at point of sale
In Progress & Planned
Handheld SoftPOSIn Progress
MobileStaff handheld device — card or cash at any location
OTA PlatformsPhase 3
GYGGetYourGuide — touristic inventory & bookings
ViatorViator — touristic inventory & bookings
Finance SystemsPhase 3
PayrollCypriot payroll system
AccountsCypriot accounting system
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Kapnos Airport Shuttle
Project Management Methodology
05 / 06
Phase-Gated Delivery
Phase 1 · Complete
Core Platform
Jun → 15 Sep 2025
Phase 2 · Active
Field Operations
Dec 2025 → Now
Phase 3 · Planned
OTA & Growth
TBC 2026
Phase 1 — Core Platform (Jun → 15 Sep 2025)
Full requirements gathered across all service types. Booking engine, station portal, JCC payments, thermal ticket printing, driver app, and trip reporting built and tested. Staff trained. Platform went live 15 September 2025 — all booking channels operational from day one.
Phase 2 — Field Operations (Dec 2025 → ongoing)
Airport kiosk deployed live 7 April 2026 — self-service tap-to-pay at Larnaca Airport. Handheld POS, passenger boarding checklist, automated refunds, and multiple driver allocation actively in development. Each feature is scoped, built, and deployed independently without disrupting live operations.
Phase 3 — OTA & Growth (TBC 2026)
GetYourGuide, Viator, Cypriot payroll and accounting integrations in planning. ECM actively scoping Phase 3 requirements with Marios and the Kapnos team — the partnership model means Phase 3 is being shaped now, not after Phase 2 closes.
Delivery Principles
🏗️
Phase-gated — no overloadEach phase is fully operational before the next begins. The Kapnos team is never managing a half-built system.
🎯
Multi-channel complexity managedWebsite, station, kiosk, handheld, driver portal — five distinct booking surfaces, all feeding one operational platform.
🤝
Named PM throughoutSandy (ECM PM) owns the relationship across all phases — one consistent point of accountability from Phase 1 to Phase 3.
🔁
Continuous delivery modelPhase 2 features are shipped independently as they're ready — Kapnos gets value continuously, not in one big-bang release.
📈
Built to growPhase 3 is being scoped now — OTA integrations, dynamic pricing, and finance system connections planned while the platform is live.
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
Kapnos Airport Shuttle
Client Feedback
06 / 06
eCoachManager  ·  ConfidentialPrepared for Coach Travel Group  ·  May 2026
eCoachManager  ·  What this means for you
One platform.
Every channel.
Built to grow.
From online booking to airport kiosks, driver app to OTA integrations — ECM delivers in phases, at pace, without disrupting the business you're running today.
Multi-service ready
5 booking channels
Phase-gated delivery
Continuous releases
Long-term partner