Job Title: Technical Onboarding Support (UK & Australian Time Zones)

Location: Pattaya, Chonburi, Thailand

Hours: Full-time | Coverage required for UK and Australian business hours

Reports To: Technical Onboarding Support Manager

About the Role

As our eCM platform continues to grow, so does the need for high-quality customer and technical support. Due to ongoing onboarding projects, system upgrades, new feature rollouts, and an increase in client queries, we are expanding our support team.

We’re seeking a proactive and detail-oriented Customer & Technical Support Specialist to help us maintain our service standards and deliver excellent support across multiple time zones, primarily in the UK and Australia.

Key Responsibilities

• Respond promptly to customer support requests and technical queries via email, support tickets, and calls
• Assist with initial system setup, client configuration, and training follow-ups
• Log, track, and prioritize feature requests and issues for the development team
• Support the maintenance and updates of documentation and knowledge base articles
• Regularly check in with clients/system users to gather technical feedback and ensure satisfaction
• Collaborate with internal teams to ensure smooth onboarding and ongoing client success

Ideal Candidate

• 2+ years of experience in customer support, technical support, or a similar client-facing role
• Strong written and verbal communication skills (English)
• A good understanding of cloud-based systems and web applications
• Tech-savvy with the ability to learn new systems quickly
• Detail-oriented, organized, and comfortable handling multiple requests
• Self-motivated and capable of working independently across time zones
• Experience using support or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) is a plus
• Previous experience supporting SaaS platforms is highly desirable

What We Offer

• Excellent working environment
• Opportunity to work with a growing, collaborative, and global team
• Hands-on experience in a fast-paced tech environment
• Training and ongoing professional development

To Apply:

Please send your resume and a short cover letter outlining your experience and availability for UK and/or Australian hours. Send it to training@ecoachmanager.com