Company Overview: ecoachmanager.com and donttravelempty.com are leading providers of SaaS solutions for the coach and bus industry. Our comprehensive platform helps operators streamline their bookings, manage customer relationships, optimize routes, reduce empty-leg journeys, and ensure vehicle compliance with our newly launched, cutting-edge vehicle maintenance system. We are passionate about helping transport businesses thrive through innovative technology and exceptional customer service. Following the recent integration of Dont Travel Empty, we offer an unparalleled suite of tools to enhance efficiency and profitability for our clients. Job Summary: We are seeking a highly motivated and experienced SaaS Sales Executive to join our dynamic team in our Thailand office. The primary responsibility of this role will be to drive sales of our SaaS products, including our new vehicle maintenance system, to potential customers in the UK market through proactive phone-based outreach. The ideal candidate will have a proven track record in B2B SaaS sales, a strong understanding of the sales process, and excellent communication skills tailored for the UK market. Key Responsibilities:

• Proactively identify and qualify new sales leads within the UK coach and bus operator market.
• Conduct high-volume outbound cold calling and email campaigns to prospective customers.
• Present and demonstrate our SaaS products (ecoachmanager.com, donttravelempty.com, and the vehicle maintenance system) effectively via phone and online meetings.
• Understand customer needs and pain points, and articulate how our solutions can address them.
• Build and maintain a strong sales pipeline to achieve and exceed sales targets.
• Manage the full sales cycle from lead generation to closing deals.
• Negotiate contract terms and pricing with clients.
• Maintain accurate and up-to-date records of all sales activities and customer interactions in our CRM system.
• Stay informed about industry trends, market conditions, and competitor activities.1
• Collaborate with the marketing and product teams to provide feedback and contribute to sales strategies.
• Represent the company professionally and build strong, long-lasting customer relationships.

Required Qualifications & Experience:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of proven experience in B2B sales, with a significant portion in SaaS sales.
• Demonstrable experience in phone-based sales and conducting outbound call campaigns.
• Excellent understanding of the UK business culture and communication nuances.
• Proven ability to meet and exceed sales quotas.
• Strong negotiation, presentation, and closing skills.
• Proficiency in using CRM software and other sales tools.
• Excellent verbal and written English communication skills, with a clear and professional telephone manner.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.

Preferred Skills:

• Experience selling software or services to the transport, fleet management, or logistics industry.
• Familiarity with the specific challenges and needs of coach and bus operators.
• Ability to quickly learn and articulate the value of new software features and products.

Working Hours: Must be amenable to working hours that align with the UK business day. What We Offer:

• Competitive salary and commission structure.
• Opportunity to work in a growing international company with a market-leading product suite.
• A supportive and dynamic work environment in our Thailand office.
• Comprehensive product training.
• Opportunities for career progression.

To apply, please send your CV to sales@ecoachmanager.com

This senior-level role is essential and pivotal to the company’s success, requiring a seasoned professional with over 5 years of experience in project management and customer service. The position is responsible for ensuring customer satisfaction, fostering client relationships, and driving business growth. As a Senior Project Manager, you will act as a primary liaison between the sales team, clients, and development/production teams, ensuring seamless project execution and continuous improvement of customer engagement.

Key Responsibilities

• Leadership & Oversight: Provide strategic guidance and leadership for the implementation and training of our product range, including Coach Management Software and School Bus Tracking Software.
• Customer Relationship Management: Maintain and develop strong, long-term relationships with customers across the UK, Australia, and Europe, ensuring their needs and expectations are met and exceeded.
• Customer Support Excellence: Deliver a high standard of customer service, manage escalations effectively, and oversee the resolution of customer complaints.
• Business Development: Identify opportunities for upselling and cross-selling additional products and services to existing clients, contributing to revenue growth.
• Project Management: Lead and coordinate cross-functional teams to support projects, ensuring on-time delivery of successful outcomes and alignment with customer objectives.
• Collaboration with Development Teams: Work closely with development teams to prioritize enhancements, features, and bug fixes while keeping customers informed of progress.

Continuous Improvement: Provide insights and recommendations to refine and improve processes, ensuring operational excellence and enhanced customer satisfaction.

Skills & Experience Required

• Professional Expertise: A minimum of 5 years’ experience in project management and customer service, preferably in software or technology-related industries.
• Technical Understanding: Solid knowledge of software development processes, particularly in cloud-based web applications and mobile apps.
• Communication Excellence: Exceptional verbal and written communication skills in English (TOEIC 800+); Thai language proficiency is a plus.
• Client-Focused Approach: Strong ability to build trust, understand client strategies, and deliver tailored solutions to meet their needs.
• Leadership Skills: Proven ability to lead and motivate teams, manage conflicts, and drive results in a dynamic environment.
• Organizational Strength: Strong planning, multitasking, and time-management skills, with the ability to meet tight deadlines.
• Problem Solving: Logical thinker with excellent problem-solving skills and a proactive attitude.
• Adaptability: Thrive under pressure in a fast-paced, ever-changing environment.

Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field; advanced degrees or certifications in project management (e.g., PMP) are a plus.
• Experience working in multicultural environments and managing clients across different time zones.

Perks of the Role

• Be part of a collaborative and forward-thinking team in a global organization.
• Opportunity to influence and drive strategic decisions.
• Work on innovative products that make a tangible difference for clients.

Fill out the required details and submit your application directly through the form. Or send your CV to: jobs@voovagroup.com